Knowledge Base

General Information

General

Help Desk Support Hours

Week of Welcome: Spring 2025

Collaboration Tools Information

TechNews

IT Support at SCSU

Computer Security Updates

OneDrive Cloud Storage and File Sharing

Technical Support

Technical Support General

VPN/Remote Access

Delete Saved and Old Voicemails

Telephone / Voicemail

Reset Voicemail PIN

Cisco Jabber

Voice Over IP (VoIP) Phones and Voicemail

Banner

Banner Admin: Troubleshooting

Banner Systems

Classroom Technology

Classroom Technology

Computer Lab Information

Modern Classrooms (Standard) - Locations and Design

Hardware Support

Faculty Computing Standards

Printing on Campus

Staff and Lab Computing Standards

Login / Access

Guest Services

Using the Microsoft Authenticator App for MFA

Multi-Factor Authentication (MFA) by Microsoft

MySCSU

Legacy Classroom - Locations and Design

MySCSU / MyApps Portal

DegreeWorks

Network Connectivity

Eduroam Wireless Network

Guest Wireless Access

Remote Work Resources

Office 365

Spam, Phishing and Junk Email

SCSU Email

Best Practices - Office 365

Software Support

Adobe Creative Cloud

SPSS Software

Microsoft Azure

Blackboard

Blackboard Application (Mobile)

Blackboard Mobile App (Student)

Course Availability

Blackboard Learn Course Availability Overview (Student)

LMS Support General

Learn 9 (Student, Faculty and Staff)

System / Browser Requirements

Blackboard Learn Quizzes & Exams Attempts (Student)

Third Party Tools

Respondus Lockdown Broswer - Download Link for SCSU

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