Knowledge Base

General Information

General

Help Desk Support Hours

Digital Signatures

Collaboration Tools Information

TechNews

Computer Security Updates

IT Support at SCSU

OneDrive Cloud Storage and File Sharing

Technical Support

Technical Support General

VPN/Remote Access

Delete Saved and Old Voicemails

Telephone / Voicemail

Reset Voicemail PIN

Remote Telephone Resources

Voice Over IP (VoIP) Phones and Voicemail

Banner

Banner Systems

Banner Admin: Troubleshooting

Classroom Technology

Modern Classrooms (Standard) - Locations and Design

Windows Computer Lab Software

Mac Computer Lab Software

Hardware Support

Blackboard Learn Course Assignment & Availability Overview (Faculty)

Chromebook Resources

Equipment Cleaning

Login / Access

Password Information

Multi-Factor Authentication (MFA) by Microsoft

Guest Services

MySCSU

Legacy Classroom - Locations and Design

MySCSU / MyApps Portal

DegreeWorks

Network Connectivity

Wireless Access at SCSU

Remote Work Resources

Eduroam Wireless Network

Office 365

Outlook Rules

Microsoft Teams

Microsoft OneDrive

Software Support

Zoom Video Conferencing

WebEx Conferencing

ESRI ArcGIS

Blackboard

Blackboard Application (Mobile)

Blackboard Mobile App (Student)

Course Availability

Blackboard Learn Course Availability Overview (Student)

LMS Support General

System / Browser Requirements

Learn 9 (Student, Faculty and Staff)

Blackboard Learn Quizzes & Exams Attempts (Student)

Third Party Tools

Respondus Lockdown Broswer - Download Link for SCSU

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