Knowledge Base

General Information

General

Week of Welcome: Spring 2026

Help Desk Support Hours

IT Security Recommendations for International Travels

TechNews

OneDrive Cloud Storage and File Sharing

AI Best Practice

IT Support at SCSU

Technical Support

Banner

Banner Admin: Troubleshooting

Banner Systems

Classroom Technology

Classroom Technology

Windows Computer Lab Software

RTI Rally Bar

Hardware Support

Faculty Computing Standards

Printing on Campus

Staff and Lab Computing Standards

Login / Access

Guest Services

Using the Microsoft Authenticator App for MFA

Multi-Factor Authentication (MFA) by Microsoft

MySCSU

Legacy Classroom - Locations and Design

MySCSU / MyApps Portal

DegreeWorks

Network Connectivity

Guest Wireless Access

Wireless Access at SCSU

Remote Work Resources

Office 365

Spam, Phishing and Junk Email

SCSU Email

Best Practices - Office 365

Software Support

Adobe Sign

ESRI ArcGIS

SPSS Software

Technical Support General

VPN/Remote Access

Telephone / Voicemail

Webex - Telephone System and Online Meetings

Blackboard

Blackboard Application (Mobile)

Blackboard Mobile App (Student)

Course Availability

Blackboard Learn Course Availability Overview (Student)

LMS Support General

Blackboard Learn 9 Student Support

Blackboard Learn 9 Faculty Support

Learn 9 (Student, Faculty and Staff)

Third Party Tools

Respondus Lockdown Browser - Download Link for SCSU

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