The Office of Residence Life in conjunction with the Facilities Operations and Planning Department coordinate the general building repairs of all residence hall facilities. Currently, students in the residence halls may request a general maintenance repair by submitting a request using the online Housing Work Order Request form. By submitting the request, you give university staff the right to enter your room to complete the job whether or not you are present.
The online Housing Work Order Request form should not be used to report maintenance emergencies.
Emergency maintenance is available in the residence halls 24 hours a day, 7 days a week. Examples of maintenance emergencies requiring urgent repairs may include:
- Doors that do not close or lock properly
- Loose door knobs or knobs that fall off
- Lock and key problems
- Heat, power, or water loss
- Continuously running water (sinks, toilets, showers)
- Clogged floor drains, sinks & toilets
- Broken windows
- Damage to fire alarm or security equipment, etc.
All maintenance emergencies should be reported to the Desk Attendant at the Welcome Desk or the Resident Adviser (RA) on duty.
If you are having issues connecting to the WiFi on your cell phone, it may be related to the Authenticator App. Please follow the steps below to update your authenticator so that you can connect to Xfinity.
How to modify the settings on the authenticator app (from a computer):
Log into MyApps
Click on your profile and click on "View Account"
Click on "Update Info"
Click on "Add Sign-in Method" and select the phone options to text
After the above change has been made, try to log into the room WiFi and when the authenticator app asks for the code, select “I cannot use the authenticator app as this time“ and this will bring up the option to receive a code by text instead. Try to log into the WiFi again. This should resolve the looping issue and connect to the WiFi.
Still having a problem with your Comcast service? We would be happy to help!
Visit xfinityoncampus.com or submit a Comcast Request.