Shared Email Accounts
A shared mailbox makes it easy for a group of people to monitor and send email from a public email alias, such as info@contoso.com. When a person in the group replies to a message sent to the shared mailbox, the email appears to be from the shared address, not from the individual user.
The SCSU IT department is currently in the process of converting departmental email accounts to a new shared account format. These shared accounts are not designed for direct log in, but rather have access granted by an owner of the account and are to be added within your Outlook account.
Requesting a Shared Mailbox:
The following information must be provided in an email to the SCSU IT Help Desk, helpdesk@southernct.edu, which will then create ticket within our system:
- Sponsoring SCSU Department:
- Approved by (VP, Dean, or Department Head):
- Business purpose of shared mailbox:
- Functional Owner of shared mailbox:
- Desired email address for shared mailbox:
- Desired display/descriptive name that appears in the recipient’s inbox:
Account Disabling/Deletion: On a 12 month scheduled basis, IT will initiate a review of these accounts with the corresponding account Steward. Disabling and deletion also occurs at the request of the original requester.
Please note: All messaging utilizing southernct.edu mailboxes are subject to CSUS Email Policy: https://www.southernct.edu/sites/default/files/a/inside-southern/human-resources/files/SO-IT-Policy-Email-2008_01-07-09__2_.pdf
Using a Shared Mailbox:
The documentation below provides instructions for how to grant access to another user as an owner of the account and how to add the account to Outlook or the Outlook Web App once access has been granted to you as the recipient.
Delegating Access - Shared Account Owners: PDF | VIDEO
Adding a Shared Mailbox to Outlook:
Outlook for Windows: PDF | VIDEO
Outlook Web App (OWA): PDF | VIDEO
Sending from a Shared Mailbox:
Outlook for Mac: PDF | VIDEO
Outlook for Windows: PDF | VIDEO
Outlook Web App (OWA): PDF | VIDEO