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University Assistant - Student Accounts

Position: University Assistant
Department: Student Accounts Office
Category: Part-time (max of 19 hrs per week)
Date Posted: October 16, 2026
Application Deadline: Until Filled

Department Description

The Student Accounts Office assists students in meeting their financial obligations by issuing accurate billing statements, ensuring timely payment postings, and providing core financial account services

Position Summary

This is a Part-Time position (up to 19 hours per week). The University Assistant provides customer service and account support to students and families, assisting with billing, payments, payment plans, and account inquiries. This position processes student account transactions, monitors account status, and represents the Student Accounts Office at various campus events.

Specific Duties / Responsibilities

  • Serve as a point of contact for an assigned student population regarding student account matters.
  • Manage student accounts and monitor timely payment of tuition, fees, and other institutional charges.
  • Provide proactive account management, financial counseling, and customer service to students and families.
  • Advise students and parents on financial obligations, payment options, payment plans, and basic financial aid eligibility.
  • Educate students on available financial resources and account compliance requirements to support student success.
  • Monitor payment plans, account holds, delinquent balances, and collection activities.
  • Process tuition and fee payments, including checks, credit card transactions, deposits, refunds, and payment plan enrollments.
  • Utilize Banner, TouchNet, and related systems to maintain accurate student account records and process transactions.
  • Represent the Student Accounts Office at student orientation sessions, move-in events, open houses, and other campus programs.

Qualifications

  • Experience in a customer service setting, preferably in a financial setting (i.e. cashier, teller, etc.).
  • Associate or bachelor’s degree preferred (or currently pursuing).
  • Strong attention to detail and ability to follow established procedures.
  • Ability to work independently and as part of a team.
  • Effective written and verbal communication skills.

Application Instructions

Interested candidates should submit a cover letter, current resume, and availability via email to: Esteban Garcia garciae20@southernct.edu. Applications will be reviewed on a rolling basis until the position is filled.

 

Southern Connecticut State University is an Affirmative Action/Equal Employment Opportunity Employer. The University seeks to enhance the diversity of its faculty and staff. People of color, women, veterans, and persons with disabilities are strongly encouraged to apply.