Position Summary

This University Assistant (UA) is responsible for assisting the Office of Information Technology to deliver technical support to students, faculty, and staff.  The UA is a member of the IT support staff team under the direction of the Director of User Services.  In addition to possessing a foundation of technical skills, the UA must be able to interact with students, faculty, and staff to effectively deliver IT support.

Responsibilities

• Assist in the operational coverage of the Help Desk and Call Center
• Assist with providing technical support for labs and classrooms including hardware and software application.
• Assist with coordinating vendor support for set ups and repairs.
• Assist with providing Academic and Administrative computer support to students, staff, faculty.

Required Qualifications

• Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude.
• Must have accurate spelling and grammar, and the ability to communicate well in written form.
• Ability to perform assignment with limited supervision.
• Familiar with IT Help Desk and Classroom Support procedures

Preferred Qualifications

• Experience working in a higher education environment.
• Experience working in a Support Center
• Experience working with an Incident Management System

This position is for 19 hours per week and compensation will be commensurate with experience. Interested applicants should email a resume to Chester Sample, Customer Support Center Manager, at Chester@southernct.edu.

Southern Connecticut State University is an Affirmative Action/Equal Employment Opportunity Employer. The University seeks to enhance the diversity of its faculty and staff. People of color, women, veterans, and persons with disabilities are strongly encouraged to apply.