Rank: Administrator IV
Search Number: [S24-  ]
Job Posted: April 24, 2025

Southern Connecticut State University is a diverse and student-centered university dedicated to academic excellence, access, and service for the public good. Southern provides a supportive and welcoming environment for all members of its community through a campus wide commitment to social justice.  Founded as a teacher’s college in 1893, Southern has evolved over the past century into a comprehensive public university of more than 9,000 students, offering graduate and undergraduate programs in the liberal arts and professional disciplines. It is one of four universities in the Connecticut State Colleges and Universities System. The University is located in New Haven, a city rich with arts and culture, and less than 90 miles from New York City and 140 miles from Boston.

Oversees the day-to-day operation of the University's learning management system (LMS), including configuring and modifying the LMS to match IT policies, participating in the planning, testing and scheduling of new releases, service packs, patches, LMS server add-ons, system work associated with maintaining and expanding LMS system automation and integration with third-party systems. Also troubleshoots complex user support problems, and interacts with the vendor, and other technical staff, to plan system upgrades and to devise problem resolutions. Also supports users of the LMS in the technical back-end role; familiar with user roles, problems, implementation and maintenance of courses.

Position Responsibilities

Performs day-to-day system administration, operation, maintenance, and utilization of the Learning Management System, including various testing environments.

Performs application configuration and enhancement changes.

Participates, coordinates and provides quality assurance for the integration planning, testing, scheduling and implementation of new LMS releases that include system upgrades, service packs, patches, building blocks, product releases and other integrated applications with the LMS.

Maintains documentation of e-learning management system and platform integrations.

Documents and communicates changes due to new configurations, upgrades, and patches.

Participates in LMS/remote learning initiatives and serves as an IT representative on various related university committees and working subcommittees.

Serves as Tier 2 technical support in troubleshooting complex user support problems. Collaborates with faculty and staff to develop resources and processes that promote online and hybrid learning.

Participates in the development and implementation of policies and procedures for instructional technology support.

Consults and assists other teams to develop, document, plan and implement instructional technology workshops for faculty and students.

Analyzes and researches solutions for end users' LMS technology challenges.

Assists with the connectivity interface between the ERP and LMS (including SSO).

Attends and participates in committee, staff, informational and professional meetings in representing the university and its interests in serving on system-wide eLearning panels and teams.

Collaborates with working committees to deliver technical support to faculty with ongoing instructional course design needs and inquiries with recommended best practices.

Encourages and facilitates access for faculty to technological training services, and helps faculty utilize technology applications that enhance teaching and learning excellence.

Works with other local, system, or vendor-based resources to coordinate complex, high priority projects.

Performs other duties related to those above which do not alter the basic level of responsibility of the position.

Qualifications

Bachelor's degree required, Master's degree from a regionally accredited institution in educational technology, Instructional Technology or other appropriately related field preferred. Four (4) years of experience in the administration of a learning management system (LMS), Blackboard preferred. Experience working collaboratively in a team environment with diverse stakeholders at all levels of a higher education institution preferred. Strong skills building and maintaining collaborative working relationships with faculty and staff. Excellent verbal and written communication and analytical skills. Experience supporting faculty in the design and troubleshooting of online/hybrid courses. Knowledge of web accessibility issues a plus. Experience with application administration of Enterprise Resource Planning Systems (ERP), distance education training, and portal a plus. These requirements may be waived for individuals with alternate experience.

Application

For full consideration, please submit a cover letter of application, resume, and contact information for three professional references to ITJobs@southernct.edu no later than May 23, 2025. Applications will be reviewed immediately, and the position will remain open until filled.

Southern Connecticut State University is an Affirmative Action/Equal Employment Opportunity Employer. The University seeks to enhance the diversity of its faculty and staff. People of color, women, veterans, and persons with disabilities are strongly encouraged to apply.