System Maintenance

Routine maintenance: (regular upgrades & patches)

  • Enterprise Applications: Sundays 1 am to 11 AM
  • Systems: Sunday 1 AM to 11 AM
    – only if rebooting is required
  • Systems: Tuesdays 10 PM to 1 AM
    – when rebooting is not required

Non-routine maintenance: (major upgrades, patches, and system changes)

  • Every 3 to 5 months
  • 5 day window (Friday-Tuesday)
    • Intent is to only need Friday when vendor support is anticipated
    • May need Saturday & Sunday when vendor support is not anticipated (most common use of maintenance window)
    • May also need Monday & Tuesday in rare/dire circumstances when difficulties arise and special support is necessary
  • All Applications and systems
    • President's Day Weekend (February 20xx  ~20th)
    • One week before the Friday of Memorial Day weekend (May 20xx  ~19th)
    • Fiscal Year Switch over (June 30, 20xx to July 01, 20xx)
      - Finance items only - This is not for maintenance and has been an established routine for years
    • Columbus Day weekend (October 20xx  ~10th)

Emergency maintenance: (Waiting for a scheduled maintenance window is not possible. Expected to be used rarely.)

  • Must be communicated as soon as possible
  • Communicate updates to the SCSU community
  • Communicate the results to the SCSU community