System Maintenance

Routine Maintenance

Regular upgrades and patches

  • Enterprise Applications: Saturdays 10 p.m. to Sundays 10 a.m.
  • Enterprise Applications: Tuesdays 1 a.m. to 5 a.m.
  • Enterprise Applications: Daily 1 a.m. to 2 a.m.
  • Systems: Sundays 1 a.m. to 11 a.m. (only if rebooting is required)
  • Systems: Tuesdays 1 a.m. to 4 a.m. (when rebooting is not required)
  • Systems: Wednesdays 10 p.m. to Thursdays 7 a.m.

Non-routine Maintenance

Major upgrades, patches, and system changes

  • Every 3 to 5 months
  • 5 day window (Friday-Tuesday)
    • Intent is to only need Friday when vendor support is anticipated
    • May need Saturday & Sunday when vendor support is not anticipated (most common use of maintenance window)
    • May also need Monday & Tuesday in rare/dire circumstances when difficulties arise and special support is necessary
  • All Applications and systems
    • President's Day Weekend (February ~20th)
    • One week before the Friday of Memorial Day weekend (May  ~19th)
    • Fiscal Year Switch over (June 30 to July 01): Finance items only, this is not for maintenance and has been an established routine for years
    • Columbus Day weekend (October ~10th)
    • Fall to Spring term break (December ~16th to January ~15th) Nightly 10 p.m. to 7 a.m.

Emergency maintenance

Waiting for a scheduled maintenance window is not possible. Expected to be used rarely.

  • Must be communicated as soon as possible
  • Communicate updates to the SCSU community
  • Communicate the results to the SCSU community