Routine Maintenance

Regular upgrades and patches

• Enterprise Applications: Saturdays 10 p.m. to Sundays 10 a.m.
• Enterprise Applications: Tuesdays 1 a.m. to 5 a.m.
• Enterprise Applications: Daily 1 a.m. to 2 a.m.
• Systems: Sundays 1 a.m. to 11 a.m. (only if rebooting is required)
• Systems: Tuesdays 1 a.m. to 4 a.m. (when rebooting is not required)
• Systems: Wednesdays 10 p.m. to Thursdays 7 a.m.

Non-routine Maintenance

Major upgrades, patches, and system changes

• Every 3 to 5 months
• 5 day window (Friday-Tuesday)
  • Intent is to only need Friday when vendor support is anticipated
  • May need Saturday & Sunday when vendor support is not anticipated (most common use of maintenance window)
  • May also need Monday & Tuesday in rare/dire circumstances when difficulties arise and special support is necessary
• All Applications and systems
  • President's Day Weekend (February ~20^th)
  • One week before the Friday of Memorial Day weekend (May  ~19^th)
  • Fiscal Year Switch over (June 30 to July 01): Finance items only, this is not for maintenance and has been an established routine for years
  • Columbus Day weekend (October ~10^th)
  • Fall to Spring term break (December ~16^th to January ~15^th) Nightly 10 p.m. to 7 a.m.

Emergency maintenance

Waiting for a scheduled maintenance window is not possible. Expected to be used rarely.

• Must be communicated as soon as possible
• Communicate updates to the SCSU community
• Communicate the results to the SCSU community