Services Offered

The following is a list of technology services offered on campus.

Service Matrix
  • 3D printing
  • Laptop loan
  • Virtual reality data visualization
  • Collaborative workstations
  • Private study rooms
  • Interlibrary loan
  • Movies on demand
  • Citation assistance
  • Google Scholar assistance
     
  • Technical training
  • Teaching how to teach online
  • Create video learning objects
     
  • Instructional design (liaise with Charter Oak) temporary contact
  • Blackboard assistance
  • LTEC ticket submission
  • Banner training
    • Collaboration Tool Training
    • Confluence training
    • Jira Training
    • OneDrive training
    • Teams training
  • Printing
  • Helpdesk
  • Email assistance - desktop / mobile
  • Software requests - Labs
  • Software download - personal
  • ITGOV ticket submission
  • Affiliate account creation
  • Emergency Blue Phone service request
  • VPN access
  • Telephone / voicemail requests / move changes / deletes / voicemail box assistance
  • Wireless access - eduroam
  • Directory edits
     
  • Website changes - departmental 
  • Website errors
  • Website feedback / requests
  • Campus rollout campaigns 
  • Photo Headshots
  • Video production assistance
  • University catalog assistance
  • University-wide email communications
     
  • JAWS
  • Computer loan
  • iPad loan
  • Chromebook loan
  • Text to voice assistance
  • DRC referrals (course note taking, assistance getting between classes)
     
  • Additional time for tests and exams- students are approved for additional time for tests and exams, which can be taken at our office. They will need to schedule to take it at our office and provide you an exam envelope.
  • Reduced distraction setting for tests and exams- the student is approved to take their exams at our office, in a reduced distraction setting OR the professor can arrange proctoring in a quiet space at their department office.
  • Flexibility with class attendance policy- for courses where attendance counts, the student is permitted as part of their accommodation, for absences not to count. The reason for their absence has to be related to their accommodations. They need to meet the course requirements/essential standards and are responsible for missed class information. They are required to discuss logistics around this with each professor.
  • Flexibility with assignment deadlines- this permits the student to have extensions on their assignments, if possible, based on the nature of the course. The reason for the extension has to be related to their accommodations They are required to discuss the logistics around this with each professor.
  • Flexibility with missed tests and exams- this permits the student to take a missed test or exam, if they are absent due to their diagnosis. They are required to discuss the logistics around this with each professor.
  • Audio-recording- this permits the student to audio-record the class for course use only, based on the effects of their diagnosis. The DRC does require students sign an audio-recording agreement, which ensures the recordings are used for class work exclusively and deleted appropriately
  • Note Taking Assistance- Smart Pen/Digital Audio-Recorder – student uses a smart pen (assistive tech device) for class notes and audio-recording, based on effects of their diagnosis. The DRC does require students sign an audio-recording agreement, which ensures the recordings are used for class work exclusively and deleted appropriately
  • Note Taking Assistance- Note Taking Express/ Audio-Recording + Transcription- student uses note-taking express services, through our office, to get a detailed summary of class notes. Class lecture is audio-recorded and NTE provides a detailed summary of class notes to the student
  • DRC Math Section- students who qualify and are approved, can sign-up for DRC math sections for MAT 100, 103, and 107. These sections are designed for students with disabilities who struggle with math and come with in and out-of-class supports
  • Accessible Shuttle- Students who qualify based on their disability, will be able to use the campus accessible shuttle for individual drop-off and pick-up
  • Foreign Language Substitution- Students who qualify based on their disability, have their FL requirements substituted with alternate courses
  • Scribe/Reader- Students receive a scribe or reader for their tests based on their diagnosis
  • Sign Language Interpreter- students who qualify, receive ASL services for class and on-campus programs
  • Academic Assistant- Students who qualify based on their disability, receive an academic assistant as needed
  • Accessible Furniture- students who qualify based on their disability, receive accessible furniture in the classroom
  • Housing- students living in housing, receive a variety of accommodations based on their disability e.g. single room, dietary, emotional support animal, accessible room etc.
  • High performance computing cluster
  • HootLoot account management
  • Student ID’s
  • Job opportunities for students
  • Housing inquiry
  • Tour inquiry
  • Target X
  • EAB Navigate support
  • Accessibility (aware) Training