COVID-19 Technology FAQ

The following information answers many frequently asked questions regarding technology resources and support in response to COVID-19.

Updated: April 1, 2020


The Office of Online Learning is coordinating training sessions on remote/online learning. Some are topic-based while others are Q&A sessions. Please visit their website for information and schedules.

Learning Management System


Blackboard Learn 9 is a learning management system that provides an integrated set of tools for developing interactive web-based course materials. The system can be used to teach classes entirely online or to augment traditional face-to-face classes. Students can engage in online discussions with other students, take quizzes and tests online, and access course materials and grades. Faculty can post course materials, engage students in discussions, post course grades, give tests and quizzes, and more. Please take advantage of Blackboard support materials including tutorials. 


Kaltura MediaSpace is a cloud-based web service that facilitates the conversion and distribution of various audio, video, and image media formats. Faculty may upload media content to the MediaSpace server which is then available across various platforms and devices. Once uploaded, MediaSpace will provide links and embed code that can share the media with others. Faculty may decide to share their content publicly or restrict who may see the content. Students are able to view non—public content by logging into the system. Visit Online Trainings Recordings to start your Kaltura journey.

Online Collaboration

Microsoft Teams

Microsoft Teams is a unified communication and collaboration platform that combines persistent workplace chat, video meetings, calling, screen sharing, file storage, and integration with other apps such as Outlook. Teams provide the ability to work together and share information via a common space. Teams can be accessed either through the web or with the Teams software. You can find helpful information under the Teams section for Faculty and Staff.


WebEx is an online conferencing tool that enables faculty and staff to meet with students or colleagues from anywhere Internet access is available. It allows users to collaborate with others online, attend or host meetings, and share data, presentations, online demonstrations, etc. Faculty can use WebEx to bring guest speakers into their classrooms, hold virtual office hours, provide one-on-one or group tutorials, participate in committee work and much more. WebEx lectures or meetings can easily be recorded, and the video files can then be uploaded into Blackboard courses. SCSU is licensed for WebEx Meetings and WebEx Training.

  • To host impromptu, scheduled, or 1 on 1 meetings such as office hours          
    • Use WebEx Meetings’ My Personal Room
  • To schedule a meeting where I may not be the host
    • Use WebEx Meetings
  • To run an online class with features such as polling, raise hands, or break out rooms
    • Use WebEx Training

Visit Teaching Online Resources for WebEx training guides.


Microsoft Office

Microsoft Office is available for free to faculty, staff, and students. Download instructions are available in the “Microsoft Office Work-at-Home (Microsoft Office Suite Installation)” Help Desk article.


Adobe products are available for free to all Faculty and Staff on University-owned devices.  Adobe has made some accommodations for students to access their software. To take advantage of this, watch how you can install Adobe Creative Cloud on your personal computer.

Statistical Analysis Software (SPSS Statistics, PSPP)

IBM has made accommodations to allow access to their SPSS Statistics software by extending the free trial period to June 15, 2020.

Windows 10

Windows 10 is available for free to students. Additional software is available, typically at a discounted price, at OnTheHub.

Loan Computers

Faculty & Staff

A small number of computers were available for distribution to SCSU faculty and staff. That inventory has been exhausted. We apologize for any inconvenience this may cause. Please assist with tracking the situation by reporting your computing issues and needs to the Help Desk ( just as you did when on campus.

  • If individuals are taking their equipment off-campus, they must 1) have their supervisor’s approval 2) follow Facilities procedures and complete the respective forms including CSCU-1079 and I-002.
  • No DCL3 data (digital or paper) or equipment housing DCL3 data is allowed to be removed from campus per System Office policy.
  • In all situations, whenever dealing with university data, systems, and/or equipment, the individual must adhere to the System Office’s Acceptable Use policy (IT-001).


In some situations, students may qualify for a loaner computer/device from the Center for Educational and Assistive Technology (CEAT).  Please continue reporting your computing issues and needs to the Help Desk ( for tracking purposes.

Help Desk Resources

Internet Service Providers (ISP)

Comcast Internet Essentials

Comcast will offer two free months of Internet service to new Internet Essentials customers in response to recent and anticipated emergency measures associated with the Coronavirus (COVID-19).

Comcast Xfinity WiFi hotspots will be available throughout the country to anyone who needs them for free including non-Xfinity Internet customers. Find nearby Xfinity WiFi hotspots.

Charter Spectrum Broadband

Charter will offer free Spectrum broadband and Wi-Fi access for 60 days to households with K-12 and/or college students who do not already have a Spectrum broadband subscription and at any service level up to 100 Mbps. Learn how to enroll.

Altice - Optimum - Suddenlink

Altice USA, through Optimum and Suddenlink, offers free internet connectivity for 60 days. Optimum is also offers emergency access through their WiFi hotspots. Use SSID: optimumwifiemergency.

  • (866) 200-9522 to enroll in Optimum region
  • (888) 633-0030 to enroll in Suddenlink region


AT&T will keep public access to their Wi-Fi Hotspots for free. AT&T will offer internet access for qualifying limited-income households at $10/month through our Access from AT&T program. Read more.

Please do not contact the SCSU Help Desk if you are having issues with your Wi-Fi or internet at your home or business.  Please contact your internet service provider if you need assistance.

Additionally, please note that services including Microsoft, WebEx, Blackboard, and Kaltura may be temporarily impacted by the increased global utilization of their software.