University Assistant - IT Support Services (2 positions)

This is a temporary, part-time position, which may be renewed at the discretion of the University.
 

Position Summary:

This University Assistant (UA) is responsible for assisting the Office of Information Technology to deliver technical support to students, faculty, and staff.  The UA is a member of the IT support team under the direction of the Director of Support Services.  In addition to possessing a foundation of technical skills, the UA must be able to interact with students, faculty, and staff to effectively deliver IT support.
 
Responsibilities:

  • Assist in the operational coverage of Support Services
  • Assist in supporting labs and classrooms, including hardware and software application
  • Assist in providing computer support to the University Community

 
Required Qualifications:

  • Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude
  • Must have accurate spelling and grammar, and the ability to communicate well in written form
  • Ability to perform assignment with limited supervision
  • Familiar with IT Support Services procedures

 
Preferred Qualifications:

  • Experience working in a higher education environment
  • Experience working in a Support Center
  • Experience working with an Incident Management System

 
This position is for 19 hours per week and compensation will be commensurate with experience. Interested applicants should email a resume to Walter Schwarz, Client Infrastructure Manager, at schwarzw1@southernct.edu.