Position Summary

This University Assistant (UA) is responsible for assisting the Office of Information Technology to deliver technical support to students, faculty, and staff.  The UA is a member of the IT support staff team under the direction of the Director of User Services.  In addition to possessing a foundation of technical skills, the UA must be able to interact with students, faculty, and staff to effectively deliver IT support. 

Responsibilities

• Assist in the operational coverage of the Help Desk and Call Center
• Technical support for labs and classrooms including hardware and software application
• Coordinate vendor support for set ups and repairs
• Academic and Administrative computer support to students, staff, faculty

Required Qualifications

• Must speak clearly on the phone, and have a positive, upbeat, and courteous attitude
• Must have accurate spelling and grammar, and the ability to communicate well in written form
• Ability to perform assignments with limited supervision
• Familiar with IT Help Desk and Classroom Support procedures

Preferred Qualifications

• Experience working in a higher education environment
• Experience working in a Support Center
• Experience working with an Incident Management System

This position is for 19 hours per week and compensation will be commensurate with experience. Interested applicants should email a resume to Chester Sample, Customer Support Center Manager, at Chester@southernct.edu.