Student Affairs Case Coordinator

Rank: Admin III
Search Number: 
Job Posted:  9/13/2023

Southern Connecticut State University is a diverse and student-centered university dedicated to academic excellence, access, and service for the public good. Southern provides a supportive and welcoming environment for all members of its community through a campus-wide commitment to social justice.  Founded as a teacher’s college in 1893, Southern has evolved over the past century into a comprehensive public university of more than 10,000 students, offering graduate and undergraduate programs in the liberal arts and professional disciplines. It is one of four universities in the Connecticut State Colleges and Universities System. The University is located in New Haven, a city rich with arts and culture, and less than 90 miles from New York City and 140 miles from Boston.  

The Case Manager provides case management services to a population of undergraduate and graduate students struggling to function in the university system, students experiencing issues adjusting to academic and social life, and students experiencing varying degrees of need and distress.  The Case Manager coordinates services and provides referrals to the appropriate resources on and off campus.     

Position Responsibilities

Assists the Dean in serving as a resource for managing reports of behavioral, academic and social concerns on campus as well as responding to inquiries and providing appropriate follow-up to reports.   

Serves as a member of the Student Support Team (SST) and assists the Dean of Students by coordinating and documenting appropriate follow-up.   

Assists in the coordinating services for students that are experiencing physical, mental, psychological, and life management difficulties.   

Assists with the coordination of the opportunity center, to include the coordination of external partners and resources to support students’ basic needs, operation of the food pantry, and the management of student cases.   

Assists in the development and coordination of experiential learning opportunities to support the operation of the opportunity center.   

Works closely with key offices (Counseling Services, Disability Services, Student Conduct, Registrars, Academic Advising, Housing & Residential Life, etc.) to identify and assists in providing services as early as possible with students whose behavior suggests the need for support services.   

Assists in the coordination of services and provides referrals to the appropriate resources on and off campus for students experiencing difficulties.   

Assists the Dean of Students in overseeing a comprehensive program to identify and manage students at risk.   

Assists with record keeping for the student support team as well as all student cases handled through the Dean of Students Office.   

Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibility of the position.  


Master's degree in counseling, social work, higher education/student affairs, or related field.  Three years of experience in Higher Education setting.  The position requires an ability to manage multiple tasks, effective communication skills, both orally and in writing, and effective engagement of multiple stakeholder groups.  In addition, the candidate must have the ability to exercise tact and diplomacy when handling sensitive issues. Experience and training dealing with cultural diversity, significant experience working collaboratively across campus, and a strong team orientation are strongly preferred. These requirements may be waived for individuals with appropriate alternate experience.  


To be considered, please submit a letter of interest, resume, and contact information for three professional references to Melissa Glazier at, no later than October 10, 2023. The position will remain open until filled. 


Southern Connecticut State University is an Affirmative Action/Equal Employment Opportunity Employer. The University seeks to enhance the diversity of its faculty and staff. People of color, women, veterans, and persons with disabilities are encouraged to apply.