Transfer Services Assistant

Rank: Administrator II
Search Number: S23-024
Job Posted: September 28, 2023

Southern Connecticut State University is a diverse and student-centered university dedicated to academic excellence, access, and service for the public good. Southern provides a supportive and welcoming environment for all members of its community through a campus-wide commitment to social justice.  Founded as a teacher’s college in 1893, Southern has evolved over the past century into a comprehensive public university of more than 10,000 students, offering graduate and undergraduate programs in the liberal arts and professional disciplines. It is one of four universities in the Connecticut State Colleges and Universities System. The University is located in New Haven, a city rich with arts and culture, and less than 90 miles from New York City and 140 miles from Boston.

Under the guidance of the Transfer Articulation and Enrollment Coordinator, the Transfer Services Assistant
provides operational applicant and student support services to the Transfer Admissions and Services Office, with a focus on quality student service delivery and transfer credit processing.

Position Responsibilities

Provides the first level of assistance for calls, emails, mail, and walk-in requests for transfer credit information received by the Transfer Admissions and Services Office.

Processes and reconciles official transcripts, official test scores and other official transfer credit documentation for incoming transfer students and completes initial transfer credit evaluations, updates end of semester grades and posted degrees, in progress courses, transcript and degree holds, test scores and other credit input for incoming transfer students.

Troubleshoots transfer credit discrepancies for incoming transfer students and assists with transfer bank updates and maintenance.

Assists with transfer credit requests and processing for current students.

Utilizes various technology, including CRM, Banner, Navigate and document imaging tools to assist in the enrollment of incoming transfer students.

May assist in transfer application review.

Assists with the creation of training materials and internal documentation for transfer credit processing and the operation of the Transfer Admissions and Services Office and associated systems, policies, and procedures.

Assists with informing students, University staff and community partners on transfer credit policies. May assist with applicant outreach including phone calls and email campaigns.
Occasional evening and weekend hours required. May supervise University Student Workers.
Performs other duties and responsibilities related to those above which do not alter the basic level of responsibility of the position.


Bachelor’s degree and two years of enrollment management work experience with transfer credit processing familiarity. Demonstrated ability to handle varied and confidential information, effectively organize and perform detailed work, and multitask while demonstrating exemplary customer service skills. Demonstrated ability to communicate and share information effectively with a variety of people and groups. Demonstrated experience using student information systems, document imaging systems and the Microsoft Office Suite. Credentials and/or experience substantially comparable to the above may also be considered.


For full consideration, please submit a cover letter of application, resume, and contact information for three professional references to October 25, 2023. The position will remain open until filled. 


Southern Connecticut State University is an Affirmative Action/Equal Employment Opportunity Employer. The University seeks to enhance the diversity of its faculty and staff. People of color, women, veterans, and persons with disabilities are encouraged to apply.