Assistant Registrar for Student Services

Search Number: S22-038
Rank: Administrator III
Job Posted: 10/14/2022
Salary: beginning at $63,798 (based on education / experience)

Southern Connecticut State University seeks an enthusiastic and energetic professional to join our dedicated team of talented individuals in the Registrar’s Office.  The Assistant Registrar will provide critical leadership in a service oriented and dynamic academic environment that requires analytical thinking, strong organizational skills, the ability to build relationships, and the technical aptitude to optimize workflow and systems that will enhance the experience for all campus constituents. 

Reporting to the Associate Registrar for Records and Registration, the Assistant Registrar is primarily responsible for resolving student registration and records issues, processing changes to enrollment status and grades, and coordinating record services. In addition, the Assistant Registrar maintains all systems and procedures related to areas of responsibility to ensure compliance and service standards are met.

The campus is in historic New Haven, Connecticut, a city rich in art and culture.  Southern Connecticut State University is a diverse and student-centered university dedicated to academic excellence, access, and service for the public good. Southern provides a supportive and welcoming environment for all members of its community through a campus wide commitment to social justice. This is a full-time position at 35 hours per week. Employees may be eligible for a partial remote work schedule upon management approval, depending on department needs, and after an initial working period is complete. This position is part of the State University Organization of Administrative Faculty (SUOAF) union. Employee benefits include a tuition waiver program for the employee and qualifying dependents, up to 13 paid holidays annually, and a generous vacation/sick/personal leave package. In addition, the state offers excellent health insurance and retirement benefits. For more information please visit Employee Benefits page.

Qualifications

A bachelor's degree and minimum of three years of experience in customer service is required. Demonstrated experience in higher education is preferred, along with a working knowledge of Registrar functions and related enrollment services. Candidate must possess (a) excellent communication skills to work with a diverse population; (b) demonstrated competence in handling escalated concerns with the ability to relate positively to students, parents, and university staff and faculty; (c) supervisory/leadership skills to support and train front-line staff, (d) technical experience to support form creation and process flow, experience with ERP systems (Banner) preferred. These qualifications may be waived for individuals with appropriate alternate experience.

Essential Functions

Supports all aspects of current and visiting student registration, with the ability to answer and troubleshoot escalated student inquiries regarding registration and record concerns as needed to provide excellent service to students, faculty, and staff.

Establishes and monitors service standards for all modes of communication in the Registrar's Office, including website, email, chat, and phones. Serves as primary email back up. Evaluates service cross-functionally and provides training within the department with a continuous improvement mindset.

Serves as liaison to other student service offices in relation to escalated registration/records issues or service standards and procedures.

Processes grade changes and changes in enrollment status due to readmission, leave of absence, and withdrawal.

Oversees staff and provides procedural guidance and training related to enrollment verification, transfer of credit, transcript services, directory information release requests, and visiting student registration.

Assists the Associate Registrar with maintenance and testing of technology related to primary responsibilities, including the student information system, self-service and workflow applications, website, catalog, and documents management.

Assists the Associate Registrar with supervision and evaluation of clerical staff, university assistants and student employees. Assist the Associate Registrar in the maintenance, retention, and security of all academic records.

Maintains all procedures for compliance with University, state, and/or federal policy, guidelines, or deadlines.

Research best practices and remain current in areas of responsibility, with an in-depth knowledge of FERPA, to recommend and implement procedures that will enhance service, increase effectiveness, or create efficiency.

Represent the Registrar's Office through participation in committee work or other University sponsored events.

Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibility of the position.

Application

For priority consideration, please submit a letter of interest, resume, and contact information for three professional references to Alicia Carroll at CarrollA8@southernct.edu and include Search#: S22-038 in the subject line.  Review of applications will begin on November 4, 2022, and the position will remain open until filled.
   

Southern Connecticut State University is an Affirmative Action/Equal Employment Opportunity Employer. The University seeks to enhance the diversity of its faculty and staff. People of color, women, veterans, and persons with disabilities are encouraged to apply.