Associate Director of Success Coaching and Programming

Associate Director of Success Coaching and Programming

Center for Academic Success and Accessibility Services

Search #: S21-021


Southern Connecticut State University is a diverse and student-centered university dedicated to academic excellence, access, and service for the public good. Southern provides a supportive and welcoming environment for all members of its community through a campus wide commitment to social justice.  Founded as a teacher’s college in 1893, Southern has evolved over the past century into a comprehensive public university of more than 10,000 students, offering graduate and undergraduate programs in the liberal arts and professional disciplines. It is one of four universities in the Connecticut State Colleges and Universities System. The University is located in New Haven, a city rich with arts and culture, and less than 90 miles from New York City and 140 miles from Boston.
Under the supervision of the Director of the Center for Academic Success and Accessibility Services, the Associate Director for Success Coaching and Programming provides success coaching, academic support, mentoring, and advocacy to students and provides proactive strategic outreach to students that need additional support, especially students facing academic difficulty. The Associate Director is responsible for the delivery, development, and support for a success coaching program, a mentorship program, and to continue to develop various student success and inclusion programs and academic enrichment initiatives. The Associate Director of Success Coaching and Programming will develop and support new initiatives to promote the success of students who face barriers to earning a degree.
Required Qualifications:

  • Master’s degree in education or related field (i.e., higher education, psychology, counseling, social work)
  • Minimum of four years of knowledge and experience working with college students who face barriers in pursuit of their educational goals are required.
  • Demonstrated expertise in success coaching, mentoring or program development
  • Experience supervising students and/or staff
  • Aility to make data-informed decisions
  • Demonstrated commitment to creating a just and inclusive community, intercultural competency, and enthusiasm for working at an institution committed to social justice.

Preferred Qualifications:

  • Ability to manage multiple tasks
  • Effective communication skills, both orally and in writing
  • Effective engagement of multiple stakeholder groups
  • Proven ability to work independently, as well as with a team.

These qualifications may be waived for individuals with an equivalent combination of education, training and experience.
Essential Functions:

  • Provides leadership, planning and supervision over the success coaching, mentoring and advocacy initiatives, and other programming/educational initiatives that promote academic enrichment as well as nonacademic needs and support for students.  Coordinates and supports a holistic approach to student success and advocacy through a culturally responsive lens.
  • In collaboration with the Director, works to ensure that all coaching, mentoring, and programming information and communication technologies developed, procured, and implemented provide an equitable experience for all users.
  • Recruits, trains, supervises, and evaluates professional staff, student employees, University Assistants, and other staff as necessary. In particular, this includes leading and coordinating trainings to aid in the development of the success coaches and mentors.
  • Maintains an effective case management system, including case tracking, review, and analysis. Monitors students’ progress and continues to develop and implement supports for at-risk students by working to remove barriers to success for students.
  • Develops and implements programming and educational opportunities for students to enhance student retention and sense of belonging.  Designs and provides resources that enhance students personally and academically.
  • Assists the Director in the design and implementation of an assessment program for coaching, mentoring, and programming to include the development and assessment of program goals, learning outcomes, measurable objectives to determine the effectiveness of programs, enhance the well-being of students and improve the learning of student employees.
  • Assists the Director in managing departmental financial resources and budget specifically related to coaching, mentoring, and programming.
  • Collaborates with other campus partners to create resources, programs, and services to promote student success and support students’ academic achievement. Additionally, collaborates and consults with faculty partners to determine where to best offer support to students, offer programming within the classroom, and partner with various initiatives advocating for students and their success.
  • May involve occasional work in the evenings and/or on weekends.
  • Performs other duties and responsibilities related to those enumerated above which do not alter the basic level of responsibility of the position.

For full consideration, please submit a letter of interest, resume and contact information for three professional references to Shabrell Sherrod at  For full consideration, please submit application materials no later than November 1, 2021.  The position will remain open until filled.


Southern Connecticut State University is an Affirmative Action/Equal Employment Opportunity Employer. The University seeks to enhance the diversity of its faculty and staff. People of color, women, veterans, and persons with disabilities are encouraged to apply.