FAQ for Students

This page will no longer be updated. Please visit Reopening 2020 for the latest information.

Updated July 7, 2020

The frequently asked questions below contain information for students to aid in the transition from the physical campus to the online learning format. This web page will be updated as more information becomes available.

Academic Advising/Registration
Academic Continuity
Co-curricular Involvement
Fall 2020 Semester
Information Technology
Learning Support
Student Employment
Student Wellbeing
Summer Session 2020
University Events and Celebrations
University Housing


Academic Advising/Registration

Q: How can I meet with my academic advisor to discuss Fall 2020 course registration?
A: Your advisor is listed on your degree evaluation with a hyperlink to their email address.  If your advisor is not listed, please email your department chairperson (contact information can be found on the SCSU website and Southern’s online directory).   

Q: I have not declared a major yet; can I meet with someone to get advisement about declaring a major?

A: Yes, Exploratory students have been assigned an academic advisor in one of the Academic Advising Centers (AACs). Please visit the Academic Advising's website for more information, including contact info and appointment scheduling links.

Q: I need to declare a major; how do I do so?
A: You can declare/change your major using the online Selection of Degree form.  

Q: If I change my major, will I be able to meet with an advisor in my new academic department prior to course registration?
A: If you change your major on the same day you register for courses, you may need to wait a few days before you are assigned a new advisor in your newly declared department. If you find yourself in that situation, contact the Department of Academic Advising and they will help you find the appropriate person.

Academic Continuity

Q: Will classes be on campus in the fall?
Based on significant guidance from public health experts and in accordance with Governor Lamont’s ReOpen CT Advisory Committee plan, it has been determined that Southern will reopen its physical campus to residential and commuter students for fall 2020, with protocols in place. Fall classes will begin on August 26, following a staggered move-in for residence hall students.

Q: Who is making decisions about the plan for the fall?
A:  President Joe assembled the COVID-19 Crisis Leadership Team comprised of faculty staff and students which has subcommittees reviewing considerations for areas including academic affairs, enrollment management, information technology, operations and logistics, student services and foundation/community relations.

Q: What if I have ideas of suggestions regarding fall 2020?  
A: Please submit your ideas and suggestions can be submitted at the following link: https://form.jotform.com/201283998543061

Q: What if I have questions about a specific course or my academic program?
A: Questions about a specific course should be directed to the instructor of the course. Questions about a specific academic program should be directed to your academic advisor, program coordinator, or to the appropriate academic department.

Q: What if I become sick and cannot complete coursework on time?
You should make contact with your course instructors and follow guidelines outlined in your course syllabi with regard to completion of work and absences.
If you become sick or have a circumstance that prevents you from completing your course work for an extended period of time and need assistance in navigating your circumstances, please contact the Dean of Students office at deanofstudents@southernct.edu.

Q: What if I need to do clinical or field work to meet my degree requirements for my program?
A: Academic departments with field work and clinical components are working to clarify implications and will communicate directly with their students with updates.

Q: What if I have classes that are experiential in nature?
Q: How will lab classes be completed?
A: Faculty for lab classes will communicate directly with their students on how to complete lab work.

Q: How will performance classes for credit be completed?
A: Faculty for performance-based courses will communicate directly with their students on expectations for completing course work for the remainder of the semester.

Co-curricular Involvement

Student Involvement

Q: Being involved on campus is how I feel connected; how can I stay engaged with the university community?
A: University departments are exploring ways to create social and educational experiences for students to keep you connected to the campus community. Stay connected with Southern social media and your university email for the latest updates.
A: After classes begin, we will send out the weekly “This Week @ Southern” email to highlight various events that are being hosted by departments and student organizations.
A: You can also visit OwlConnect.Southernct.edu for a list of events hosted by student organizations.

Q: Where can I go to get the most up-to-date information, and get questions answered about being involved?
Visit inside.southernct.edu/studentinvolvement for updates and information. We are available for live chat through our website.

Fall 2020 Semester

Q: Is the fall semester going to be held online, or will we be back on campus?
A: The plan for course delivery is that all modes of education will be available: on-ground, online, hybrid, HyFlex. Learn more about the Fall 2020 Course Delivery Formats. We will be as flexible as we possibly can to meet the varying needs of our students, both returning and new. Continue to watch your Southern email for updates on the fall semester.


Q: How can I sign up for direct deposit?
we strongly encourage students to sign up for Direct Deposit as this will expedite your refund.

Q: What if I have additional financial needs that affect me?
A: If you have additional needs, please send a note to the Dean of Students Office at deanofstudents@southernct.edu and a member of the Dean of Students team will try to assist you.

Q: Who do I contact if I have a question about my refund, payment methods, or due dates?
A: Please contact the Student Accounts Office by phone (203)392-6140 or email studentaccounts@southernct.edu.

Financial Aid

Q: How do I best get in contact with Financial Aid?
A: Email financialaid@southernct.edu or call our main office at (203) 392-5222 from 8:00am-4:30pm.

Q: How do I get documents to the Financial Aid office if the office is physically closed?
Attach and email them to financialaid@southernct.edu

Q: What if I have a specific question about my individual financial aid?
A: Individual questions about a student’s aid should be directed to financialaid@southernct.edu

Information Technology

Q: Will the Help Desk remain open?
A: Due to the high volume of requests, we strongly encourage you to review the published documentation and reach out if you have additional questions. You can contact us by emailing helpdesk@southernct.edu or calling (203) 392-5123.

Q: What resources does the Help Desk have for students?
A: Visit the website below to find a plethora of Help Desk resources to help you navigate your technology needs. https://helpdesk.southernct.edu/sims/helpcenter/common/layout/SelfHelpHome.seam?inst_name=southernct

Q: What if I don’t have internet?
A: There are various internet providers that are offering free or reduced internet to students and/or low income households:

Q: What if I don’t have a computer?
A: In some situations, students may qualify for a loaner computer/device from the Center for Educational and Assistive Technology (CEAT).

Q: Many of the platforms that my instructors are using are new to me; where can I learn more on how to use Microsoft Teams, WebEx, and other platforms?
A: For more information on how to use Southern’s various platforms, please check out our video tutorial library: https://media.southernct.edu/. You may want to explore the links below:

Learning Support

Academic Success Center

Q: Will I be able to access the services of the Academic Success Center?
A: During this time, the Academic Success Center will maintain the same hours and offerings online as we did within the physical location.

  • Sunday                              4:30-8:00pm
  • Monday – Wednesday    8:00am-9:00pm
  • Thursday                           8:00am-8:00pm
  • Friday                                 8:00am-4:30pm

Q:  Will I be able to receive tutoring and academic success coaching?
A: Yes – all appointments will continue to be made through SSC Navigate. The appointment confirmation a student receives will provide instructions regarding how to access to their appointment virtually.

Q: Will I still have access to math services?
A: All Math services will be converted to one/one appointments and can be made on SSC Navigate. There will be no drop-in services during this time.

Q: Will I still have access to Peer Academic Leaders (PALS)?
A: Students will need to sign-up for a session through SSC Navigate. This will continue to be group specific and multiple students (with no limit) can sign up for a session.  

Q: How do I schedule appointments through SSC Navigate?
A: Step-by-step instructions are available at the following link: https://inside.southernct.edu/academic-success-center

Q: What if I need support for a course for which the Academic Success Center does not offer support?
A: Students who need support for courses for which we do not currently offer support will need to email the main Academic Success Center email asc@southernct.edu.  We will work to find them the help that we can.

Q: What if I have other inquires about the Academic Success Center services?
A: We will have a Live Chat feature available for questions during all hours we are open. We will continue to monitor the main Academic Success Center email asc@southernct.edu and phone (203-392-8967).

Q: When will the services be available?
A: Tutoring, PALs, and Academic Success Coaching will begin Monday March 23, 2020.

Center for Educational and Assistive Technology

Q: What if I have technology signed out?
A: Students should hold on to the equipment loaned out from the Center until the University reopens. When that happens, Center staff will reach out to make arrangements for the return of the equipment.

Q: What services will I have access to while the physical campus is closed?
A: Students who use Read&Write for Google Chrome will continue to have access to the program and can reach out to the Center via email at ceat@southernct.edu with any questions or issues.

Q: How can students get in touch with Center staff?
A: Students can contact the Center by email at ceat@southernct.edu and a staff member will reply.

Buley Library

Q: What online resources are available from the library?
A: The library has the following resources available to students:

Q: Will the library be open?

A: Yes, the library will be open to SCSU faculty, students, and staff with full safety and precautionary measures in place. The new temporary hours are:

  • Monday-Thursday 7:30am–10pm
  • Friday 7:30am-4:30pm
  • Saturday 9am-5pm
  • Sunday 3pm-8pm

Q: What health and safety measures are the library taking?

A: The number of patrons allowed in the library will be limited to no more than 50 percent capacity, and the total occupancy of the library will be 150 patrons plus onsite staff.  In addition:

  • Patrons will be urged to practice social distancing of 6 feet whenever possible.
  • Patrons will be greeted at the door. If the library is at capacity, they will be asked to wait or return.
  • Signs and markers will be posted to direct traffic flow and encourage social distancing.
  • Face coverings are required for all library employees and all patrons, and masks will be available at no charge.
  • Hand sanitizers are provided in the library, and gloves will be available upon request.
  • Signage outside and in the building to indicate IN & OUT doors, rules, reopening date, new hours will be posted on the website page.
  • In anticipation of potential future closures, policies and procedures will be updated as needed.

Student Employment


Q: Is Payroll accessible while the university is closed?
A: The Payroll staff will be available Monday-Friday, 8:00am to 4:00 pm.

Q: What happens to my physical check is I am not enrolled in direct deposit?
A: All payroll paper checks will be mailed out by the Office of the State Comptroller until further notice.  They will be mailed via U.S. Postal Service to the employees’ home address.
NOTE: If you are interested in enrolling in direct deposit, please contact the Payroll staff:

Q: I am a student worker currently teleworking: Should I be completing my timesheet?
A: Students who are teleworking must submit a timesheet using the code REGTC (in the box that says Time Reporting Code) and then the override code TCC19 (in the next box to the right that says Override Reason Code). Your supervisor will enter the additional hours necessary to ensure that your bi-weekly payments reflect the average number of hours you have worked in the past, if those hours are more than what you are able to work today.
A: Students who complete paper timesheets should email the completed form directly to your supervisor. You can download timesheet forms at:  https://inside.southernct.edu/payroll/student-workers-and-federal-work-study.

Q: I have been locked out of CORE-CT. How can I get my password reset?
A: If you need to reset your Core-CT password, please email corepasswordreset@southernct.edu.

Student Wellbeing


Q: Will counseling be available to students?
A: Yes. Counseling is providing the following services to students:

Dean of Students

Q: What if I am housing and/or food insecure or have some other barrier to my success as a student?
A: Any students who are housing and/or food insecure or have other basic needs that may impact their ability to be successful in the classroom should contact the Dean of Students office at deanofstudents@southernct.edu. The Dean of Students team will try to support you to the best of their ability.

Digital Well-Being Resources

Q: Do any of the student well-being campus partners have content on social media?
A: Follow the following offices for regular wellness content:

Q: What fitness and wellness resources would you recommend?
A: There is a plethora of free online resources, a few of which we highlighted below:

Disability Resource Center

Q: Will students be able to utilize the Disability Resource Center?
A: DRC staff are available to you for intake appointments, questions, and support via phone, email, and web video. If you find yourself struggling with the online transition due to diagnosed disability, please contact our office at DRC@southernct.edu or (203) 392-6828.

Health Services

Q: Will students be able to utilize Student Health Services?
A: Health Services is available to assist you in maintaining your health 8:30am-4:30pm, Monday-Friday.

Q: How can I get into contact with the Health Services team?
A: There are several options to connect with the Health Services team:

  • Call Health Services at (203) 392-6300.
  • Schedule a telephone of video consultation through the patient portal using your SCSU credentials.
  • Contact Health Services through the secure message feature on your patient portal.
  • Email at healthservices@southernct.edu.

*Please note that we are unable to receive faxes at this time. Please upload your information into your patient portal or send a picture to healthservices@southernct.edu.

Q: Can Health Services assist me with screening and care for respiratory symptoms?
A: Students with cough, fever >100.4 and respiratory symptoms should follow the procedures below:

  • Access your patient portal and schedule a phone consult
  • Patients who are recommended for COVID-19 testing should be prepared to self-isolate for 3-4 days until the results of the tests are confirmed.
  • The provider may recommend a telemedicine consultation or may refer you to an Urgent Care Center or Primary Care Office and the student should notify the facility of their pending arrival.

Q: Can Health Services help me manage my prescription refills?
A: Prescription refills can be managed through email at healthservices@southernct.edu or by sending a secure message through your patient portal. Please include the name and phone number of your pharmacy and allow 24 hours for response to your request.

Q: Can Health Services help me manage other medical concerns?
A: As with other concerns, students should schedule a consultation and the provider will recommend a telemedicine consultation or refer you to an Urgent Care Center or Primary Care Office.

Summer Session 2020

Q: Is Summer Session going to be held on campus?
A: Classes in both Summer Session A and Summer Session B are being held remotely. Visit the Summer Session website to learn more.

University Events and Celebrations


Q: Will commencement be held?
A: Commencement was canceled for May 21 and 22, but we are preparing a Virtual Commencement to celebrate our graduates. It will be livestreamed on August 15, 2020. We fully realize the emotional significance of these events, particularly during these extraordinary circumstances, but as with everything else, so much depends on how our lives and communities are affected by COVID-19. Please read this announcement about commencement, caps and gowns, and celebrating seniors, sent to the campus community on May 11, 2020.

Q: If a physical commencement is not held, will students still graduate?
A: Yes -- commencement is a ceremony to celebrate our students’ graduation, but if a ceremony is not held, it will not prevent the conferring of degrees. As long as students have completed all degree requirements, they will graduate.

Q: If commencement is not held, will students receive diplomas by mail?
A: While there is not a decision as to whether commencement will be held, students will receive their diplomas via mail.

University Housing

Q: What if I am housing insecure?
Any students who are housing insecure should contact the Dean of Students office at deanofstudents@southernct.edu as we are unable to house students on campus at this time.

Q: Will the room selection process continue?
Yes, the housing selection process for fall 2020 continues. Specific information regarding the room selection process will be communicated directly to students who have paid their housing deposits and are eligible to participate in the lottery.