New Alert Feature in Navigate

March 27, 2020

Hello Faculty and Staff,

We are excited to share a new feature that is now available in Navigate for all of you to use that will further allow us to better support our students.

We now have an “Issue An Alert” feature on each student's main profile page in Navigate. Please issue an alert on a student if you have a specific concern and would like to refer them to a relevant office. The alert will prompt an individual from that office to take action and connect to the student directly to provide the support they need. This is another way that we can all work together to help students with their needs.

Currently the following offices are part of the “Issue An Alert” feature.  See below with the descriptions.

Academic Advising: The Department of Academic Advising is a team of knowledgeable professional advisors who are fully committed to supporting student success. They staff several Academic Advising Centers (AACs), each based on an area of interest and serve students in specific majors. The AACs offer a range of advising services, including but not limited to support for students who are experiencing challenges that are impacting their academic success, struggling in current major(s) and/or exploring majors, and who need help navigating University curriculum, policy and/or procedure. This referral platform should be used for students who need advising support, including the services mentioned above.

Academic Success Center: The Academic Success Center provides appropriate services to students no matter the academic skill level and emphasize "meeting students where they're at". If you are facing a student who appears to be applying the necessary effort to succeed, but continues to struggle with fully comprehending broad concepts and course material, we likely have a tutor or a peer academic leader (PAL) to connect them with.  If you’ve witnessed that a student needs guidance and accountability as it pertains to applying effective habits and skills to become academically successful, we have a dedicated team of professional and peer academic success coaches to support them. Please use the Navigate platform to refer the student to the Academic Success Center either for content support (Tutors/PALS) or skill support with an academic success coach (time management, study skills, etc).

Counseling Services: Counseling Services strives to enhance the quality of the educational experience through helping students navigate their challenges and difficulties, achieve their academic and personal goals, and promote their success, mental health, and well-being.  Counseling Services provides a range of free and confidential brief, goal-directed, mental health treatment services to students, as well as a variety of training, outreach, and consultation programs focused on promoting public health, preventative care, and holistic well-being for the broader campus community. This referral platform should be used for all general referrals for students who may need support.  If you are Assisting Students in Distress, we ask that you visit the Student Support Team (SST) Website and complete a SST Referral Form.  The Student Support Team addresses concerns about student behavior and personal issues, including mental health concerns, and strives to promote individual student wellbeing and success while maintaining the overall safety of the campus community. If the student is immediately at risk, please call 911 or University Police at 203-392-5375.

Dean of Students Office: The Dean of Students Office is a central place for students, parents, faculty and staff to receive assistance with navigating the complex issues of student life. The staff of the Dean of Students Office provides support to individual students or groups experiencing life situations impacting their Southern experience and coordinates the appropriate individual or campus-wide response. This referral platform should be used for all general referrals for students who may need support.  If you are Assisting Students in Distress, we ask that you visit the Student Support Team (SST) Website and complete a SST Referral Form.  The Student Support Team addresses concerns about student behavior and personal issues, including mental health concerns, and strives to promote individual student wellbeing and success while maintaining the overall safety of the campus community. If the student is immediately at risk, please call 911 or University Police at 203-392-5375.

Disability Resource Center: The DRC provides academic accommodations and supports to students with disabilities in accordance with the ADA and Section 504. We also offer accommodations in housing, foreign language substitution, and math support. If a student indicates a history of receiving academic accommodations due to a disability before Southern, they should be referred to our office. Also, if a student indicates that they are registered with our office, but not using their accommodations, they should be encouraged to re-connect with our office. Finally, if a student is showing academic difficulty despite proper effort and preparation, they should be encouraged to contact our office.

Financial Literacy and Advising: Refer students to Financial Literacy and Advising for help navigating the financial aid and payment processes.  In addition, refer students for a meeting to discuss paying for college, loan debt and repayment, credit reports/scores/cards, investing and anything related to financial wellness.

Office of Career and Professional Development: The Office of Career and Professional Development (OCPD) is Southern’s centralized office for career development services. The office provides comprehensive support within the areas career and major exploration, experiential learning, student professional development, job searching strategies, graduate school preparation, and transition out of the university. This referral platform should be used for targeted follow up and assistance within one of our office’s general areas.

We are excited for this new feature and hope you use it.

As always, if you are needing support with Navigate or any feature within Navigate, please see the website (https://inside.southernct.edu/navigate) which has a wonderful guide to help or email the sschelp@southernct.edu to receive assistance with any issues.

Thank you,

Katie De Oliveira MPC, Ed.D.
Director of the Academic Success Center